Shipping

Shipping

Orders placed on Palmes.co are shipped between 1-4 business days. All orders are shipped from Denmark, a country within the EU. Once your order ships, you will receive an email with all tracking information. Kindly reach out to us at hello@palmes.co if you haven’t received a shipping confirmation in your inbox within 4 business days of having placed your order.

We ship to the following countries:

— Denmark: 1-2 business days.

— All EU countries, UK, Norway, Switzerland: 1-2 or 3-4 business days, depending on the selected shipping method. All shipments to the UK are delivered duty paid. We guarantee no additional charges on delivery.

— USA, Canada: 2-4 business days or 6-8 business days, depending on the selected shipping method. All shipments are delivered duty paid. We guarantee no additional charges on delivery.

— Australia, New Zealand: 3-4 or 8-10 business days, depending on the selected shipping method.

— Japan, South Korea, Hong Kong, Singapore: 3-4 or 8-10 business days, depending on the selected shipping method.

— Rest of World: 4 - 8 business days, depending on the selected shipping method.

We do not sell our goods to customers in the Russian Federation.

All prices listed on Palmes.co are including VAT.

Please note that international orders to outside of the EU may be subject to customs fees in the destination country. Palmes does not have any control over if, and how much, you are charged in customs. Palmes is not responsible for any additional costs charged by the destination country’s customs. Custom processes can delay deliveries.

Reach out to us at hello@palmes.co if you have any questions!

Returns & Exchanges

For our full returns and exchanges policy, and to start a return, please visit our Returns & Exchanges page.

Palmes Stores

It is not possible to return or exchange products purchased on our website at our physical stores, Palmes Carlsberg Store and Palmes City Store. Online orders must be returned through the process outlined above.

Similarly, products purchased in either store cannot be returned or exchanged through our online platform. All returns and exchanges must follow the process applicable to the original purchase channel.

In Case Of Items In Cart Becoming Sold Out

If an item in your cart has been sold out before you have had the opportunity to check out and complete your order, it will automatically be removed from your cart.

Kindly note that it can occur that one or more items in your cart cannot be fulfilled after your order has been placed. This rarely happens however if it does, you will receive an email from Palmes notifying you of this with the full amount being refunded into your account.

Newsletter Discount Codes

Kindly note that discount codes received from signing up to the Palmes newsletter is only valid on full-price items from the Palmes main collection and not on already-discounted items or limited edition items.

End-Of-Season Sale Markdowns

When we do end-of-season markdowns, items might be discounted further over time. We do not offer refunds on the price difference on items which were initially priced at a lower discount and are then discounted further later in the sale period.

If an item has been purchased at one discount, is then marked down further, and must be exchanged for a different size, we do not refund the price difference.

Newsletter discount codes are not applicable on already marked-down items.