Returns & Exchanges
Returns & Exchanges
We want you to be happy with your Palmes order. If something isn't quite right, you can return your item for any reason within 14 days of receiving your package. You're welcome to open the package and try the product on — it just has to be returned unused, with all price tags, hangtags, and original packaging intact.
How it works
- Start your return. Go to our return portal and enter your order number and email address to begin.
- Pack your item. Repack the product in its original packaging, with all tags and labels attached and intact. Footwear must be returned inside a protective shipping box — shoe boxes sent without an outer box may be rejected.
- Send it back. Follow the instructions in the portal to get your label, then drop the parcel off at the specified shipping point.
- Get your refund. Once we've received and checked your return, your refund is processed within 1–3 business days to your original payment method. The cost of the return label is deducted from your refund. Please allow a further 1–4 business days for the amount to actually appear in your account.
Conditions
- Items must be returned within 14 days of delivery.
- Products must be unused and in their original condition, with all price tags, hangtags, and packaging intact.
- Sale and discounted items are final sale, except for customers in the EU, Norway, and Switzerland, where normal exchanges and refunds apply.
Online orders can't be returned in-store
Items purchased on palmes.co cannot be returned or exchanged at our physical stores, Palmes Carlsberg Store or Palmes City Store. Online orders must be returned or exchanged through the return portal.
Damaged or incorrect items
If you've received a damaged or incorrect item, contact us at hello@palmes.co with your order number, a short description, and a photo, and we'll take care of it.
Questions?
Reach out to us at hello@palmes.co and we'll get back to you as soon as we can.