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Privacy policy

At Palmes, we are pay close attention to the need for protection and responsible processing of all personal data that we receive. We place a high priority on data security and confidentiality. This Privacy policy (in the following named “Policy”) includes a policy statement about our processing of personal data, described below, and assists you in understanding which personal data we collect, why we collect it and how we use it.

The Policy only applies to the processing of your personal data by us when we have your consent to send you a newsletter or the processing of your personal data if you purchase product(s) from our website.

Our processing of your personal data is governed by the national data protection legislation and the EU General Data Protection Regulation (in the following “GDPR”).

Contact Info and Data Controller

Palmes ApS

Nørrebrogade 106, Bgh. 3.

2200 Copenhagen N


CVR No. DK41867205

Personal data we collect and process:

Personal data is data that may, direct or indirect , refer to you, such as your address, name, email address, phone number etc.

When subscribing to our newsletter:

If you have given us consent to send you our newsletter, we will process your name and email address. At any time, you can unsubscribe from the newsletter to which you have subscribed via either the link at the bottom of the newsletter or by writing to our customer care.

If you have given your consent and subscribed to our newsletter, we will share your name and e-mail address with Klaviyo as we use the services of Klaviyo. The legal basis for such processing is your freely given consent, cf. GDPR article 6, 1, litra a (consent).

When you place an order:

When you place an order on our webshop or contact our customer care services, we will process the data you have supplied yourself to us, such as your name, address, e-mail address, telephone number, country and payment information. Such personal data is processed for the following purposes:

Legal Basis

GDPR article 6, 1, litra b (performance of a contract) With the purpose of:

Ship your order

Fulfil your order

Provide Customer care services

Handle returns and refunds

GDPR article 6, 1, litra c (legal obligations) With the purpose of:

Comply with legal obligations such as bookkeeping and consumer purchase laws.

Sharing of your personal data

We only share personal data to the extent is required for the objectives listed in this Policy.

If you have given your consent to subscribe to our newsletter, your name and e-mail address is transferred to Klaviyo, which is located in the USA. You have explicitly consented to the transfer after you have been informed of the possible risks of the transfer due to the absence of an adequacy decision and appropriate safeguards. You can read their privacy policy here:

If you have placed an order at our Website, we transfer your personal data to partners, who act as independent data controllers. This is applicable for the following situations:

Shipping services: When your order is ready to ship, we share your name, address, email and phone number with our shipping partners to fulfil your shipment.

Payment services: When you complete an order on our Website, your payment is handled by our solution partners within payment services.

Besides otherwise described in this Policy, we may disclose personal data that we collect or that you provide for purposes described in this Policy and under our responsibility, to trusted third-party providers (data processors), e.g. storage, hosting and other IT-services. We only use data processors that can give your information an adequate level of data protection.

In some cases, we may also transfer personal data to organisations in so-called third countries (countries outside of the European Economic Area). Such transfers can be made if any of the following conditions apply;

the EU Commission has decided that there is an adequate level of protection in the country in question, or

other appropriate safeguards have been taken, for example, the use of the standard contractual clauses (EU model-clauses) approved by the EU Commission or the data processor has valid Binding Corporate Rules (BCR) in place, or

that there are exceptions in special situations, such as to fulfil a contract with you or your consent to the specific transfer.


We have established and will maintain dutiful organisational and technical measures in order for your personal data not to be accidentally or illegally deleted, deteriorated or lost, disclosed to unauthorized third parties or in any other way misused or used contrary to the data protection legislation.

In the event of a security breach where we estimate that there is a high risk that your personal data may be misused, we will, without undue delay, notify you of such a security breach. We will also inform you about what we have done to minimise the risk of misuse of your data.

Deletion of your personal data

We delete your personal data when we no longer need to process it in order to fulfil one or more of the purposes as stated above or to comply with specific legislative requirements.

Your consent for signing up for our newsletter will be retained for as long as we send you newsletters and up to two years after the last email has been sent.

If you have placed an order with us at our Website, your personal data will be deleted no later than 5 years after the end of the financial year in which your last transaction was made, unless we are obliged to a longer retention period to comply with legal requirements.

Your Rights

According to GDPR, you have the right to:

Access the personal data about you that we collect and use. You have the right to obtain a copy of your data free of charge. However, we may charge a fee corresponding to administrative costs if further copies of the data are requested, or if the request is unfounded or excessive.

Ask for rectification of incorrect or inaccurate data concerning you, or to have incomplete personal data completed.

Ask that your personal data be erased.

Ask for the restriction of the processing of your data (under certain circumstances).

Port your data.

Object to the processing of your personal data for marketing purposes.

Cookies, pixels and other system technologies

Our Website collects information by using technology such as cookies, pixels and tags (on your browser or device). For information about how we use this type of technologies, please see our Cookie Policy.

Questions or concerns

You are free to email us directly at with any questions or suggestions. We will do our best to reply to your questions and resolve your concerns.

If you have any complaints regarding our processing of your personal data, you may file a complaint to the competent data protection authority. You can find out more about the local data protection authorities under the following link:

Cookie Policy

At Palmes, we take data security and confidentiality seriously. This means that we ensure appropriate protection and responsible processing of all personal information that we receive. We assure full confidentiality when handling and storing your personal data submitted on this site. Please feel free to adjust your cookie preferences below.

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie name: OptanonConsent

Description: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Cookie name: OptanonAlertBoxClosed

Description: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect are aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie name: _gid

Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

Cookie name: _ga

Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

Cookie name: _uetvid

Description: This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.

Cookie name: _gclxxxx

Description: Google conversion tracking cookie

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie name: __tld__

Description: From Segment Analytics.js library; this cookie helps to figure out a top-level domain for a user.

Cookie name: _pin_unauth

Description: This cookie is assocate with pinterest. It is used to track the usage of services.

Cookie name: __stripe_sid

Description: Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.

Cookie name: ajs_anonymous_id

Description: These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. This cookie has a lifespan of 1 year.

Cookie name: __stripe_mid

Description: Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.

Cookie name: ajs%3Atest

Description: This performance cookie counts visits and tracks other website traffic-related metrics. Cookies in this domain have lifespan of 1 year.

Cookie name: __zlcmid

Description: Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.

Cookie name: ajs%3Acookies

Description: This cookie supports use, service performance, and functionality of websites. Cookies in this domain have lifespan of 1 year.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie name: _uetsid

Description: This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

Cookie name: ajs_user_id

Description: This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. Cookies in this domain have lifespan of 1 year.

Cookie name: _fbp

Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Cookie name: ajs_group_id

Description: These cookies track visitor usage and events within the website. Cookies in this domain have lifespan of 1 year.

Cookie name: SRM_B

Description: This domain is owned by Microsoft - it is the site for the search engine Bing.

Cookie name: MUID

Description: This domain is owned by Microsoft - it is the site for the search engine Bing.

How we use the Information

Personal information is collected and used for the following purposes:

Fulfilling orders in our webshop

Subscribing to our newsletter

Transmission of other marketing material, including invitations to events and the allocation of value codes

Summary of purchase history

Statistics and analysis of traffic on

Other marketing measures

We would like to point out that the use of your personal information for the sending of marketing material will only take place if you have previously submitted your explicit consent, unless the Act provides for the possibility of that we can contact you without you having given us your consent first. Tekla maintains statistics about which areas of the website our users visit and what products are users’ favourites. These data does not contain personal information. The collected data gives us knowledge about how users use the website. This information is used to improve the website. We cannot see where you are visiting from or where you browse on the Internet when you leave our site. We do not sell or in any other way disclose information about our users’ use and navigation of our website and we neither sell nor distribute information about your purchases to a third party.

No Disclosure of Information

Your personal information will not be disclosed to a third party without your permission. However, under certain circumstances and in accordance with legislation, we may be required by law to disclose information to public authorities or the police. For example, we are required to disclose information to the police in cases of suspected credit card fraud.

Handle your Information

If you would like us to update, amend or delete personal information that we have registered about you, if you would like access to the personal information that is processed about you, or if you have inquiries about the above guidelines, please contact us at You can also write to us at the following address:

Palmes ApS

Noerrebrogade 106, Bgh. 3.

2200 Copenhagen N


CVR No. DK41867205

If you would like to lodge a complaint about the processing of your personal information, please contact us by telephone or email, as presented above. You can also contact the Danish Data Protection Agency at Datatilsynet, Borgergade 28 5, DK 1300, Copenhagen K, Denmark.

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